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Qualify with CompTIA A+ Certification for PC Support professionals
gtslearning's CompTIA A+ Essentials courseware is the perfect way for you to get your students ready for the CompTIA 220-701 A+ exam. Fully supported with instructor resources and approved by CompTIA through the CAQC program, CompTIA A+ from gtslearning is the only courseware you will need.
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT.
This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCTS, MCITP and MCSE.
Students should have successfully completed PC Fundamentals or have basic experience of using a PC,
Windows and browsing the Web. The following key skills are recommended:
- Use a keyboard and mouse.
- Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
- Use Internet Explorer to view websites
Types of Computer • Personal Computers • Desktop Computers • Portable Computers • Units, Signaling, and Circuits
Motherboards • Motherboard Layout • Bus Architecture • Motherboard Components • Expansion Bus and
Adapter Cards • Motherboard Form Factors • Power Supply Unit (PSU) • Cooling
Processors • Central Processing Unit (CPU) • Features of CPUs • Intel Processors • AMD Processors • CPU Packaging • Notebook Processors
Memory • Memory Types • Memory Characteristics
Storage Devices • Storage Devices • Hard Drives • Drive Controllers • Floppy Drives • Optical Disk Storage • Flash Memory • Tape Drives
Input and Peripheral Devices • I/O Ports and Cables • Input Devices • I/O Devices • Communications
Devices • Installing and Configuring Peripherals
Video and Sound Devices • Display Devices • Video Adapters • Audio Devices • Multimedia Input Devices
Windows Operating System • What is an Operating System? • Windows Architecture • Early Versions of Windows • Windows 2000 • Windows XP • Windows Vista • Other Operating Systems
Managing Windows • Windows Administrative Tools • Configuring Hardware • Screen Savers and Power Management • Managing Software • Managing Services • Windows Registry
Windows Storage Management • Preparing a Hard Disk • Navigating Windows • Working with Folders • Working with Files • Searching For Files • The Recycle Bin • File and Folder Management in Vista • My Network Places
Installing and Upgrading Windows • Overview of OS Installations • Installing Windows from CD / DVD • Upgrading the OS • Options for Deploying Windows
Windows Boot Process • Windows Boot Process • The BOOT.INI File • Windows Vista Boot Process • Configuring Boot Devices • Advanced Startup Options
Network Concepts • What is a Network? • The OSI Model • Network Devices • Network Transport Protocols • The Internet
Local, Wireless, and Remote Networks • Network Cabling • Wireless Networks • Accessing the Internet
Printers • The Print Process • Printer Types • Installing and Configuring a Printer • Maintaining Printers
Troubleshooting Techniques • Troubleshooting Models and Processes • Approaching Troubleshooting • Troubleshooting Resources
Basic Troubleshooting Scenarios • Common Hardware Symptoms • Windows Errors • Troubleshooting Applications • Troubleshooting Printers • Network Troubleshooting Basics
Preventive Maintenance • Health and Safety • Static Electricity and ESD • Materials Handling • Disposal of Consumables and Computer Equipment • Physical Inspections • Patch Management • Data Backup
Security • Security Fundamentals • Access Control • Authentication • Accounting • Social Engineering • Malware • Data Security
Professionalism and Communication • Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints
